Privacy Policy

Effective October 3, 2026. Miko is operated by LightSeed Tech LLC.

Who we are

Miko is operated by LightSeed Tech LLC (“we”). This policy explains what Miko (the website, the app and related services) collects, how it is used, who it is shared with, and the choices you have.

What we collect

  • Account information: your email, name, and password (stored only as a hash) or the Google account you sign in with.
  • Plan and payment: your plan status. Payments are processed by Stripe; we do not store card numbers.
  • Your mobile number: the cell you verify in your settings, used to connect calls and, if you agree, for texts from Miko to you. With it we keep the date and way you consented and your opt-out status.
  • What people submit on your lead form: the name, phone, email and message a person enters, the details of their request, and their consent to texts and calls (the words they saw, the time, their IP address and browser). This is stored encrypted on our servers and used only to provide the service to you.
  • Technical information: IP address, browser type and pages visited, in access logs, for security and troubleshooting.

What stays on your computer

The Miko assistant runs on your own computer. The chats, email and files it works with stay there and are not uploaded to our servers (except the lead-form information listed above). When the assistant works on a request, the text involved is sent to the AI model provider that runs it (for example, Anthropic's Claude), under your own account with that provider, to produce the answer.

How we use it

  • To provide and run the service: sign-in, your plan, lead forms, call connection and alerts.
  • To send you notices about your account and the service.
  • To keep the service secure, prevent abuse and fix problems.
  • To meet legal obligations, such as showing when and how a person agreed to texts.

Text messages

Texts from Miko to you. If you turn on text alerts, on the text alerts page (withmiko.com/text-alerts) or in your lead settings, we collect your mobile number, the date and way you consented, and your opt-out status. Miko texts you about new leads, missed calls and replies on your lead line. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help, or turn them off in your settings at any time.

Texts between you and your assistant. If you opt in inside the Miko app, we keep your mobile number, the date and way you consented, and your opt-out status, and your assistant's number texts you answers, finished work and notices about calls it took for you. What you text it is handled like what you tell it in any other chat. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help, or untick it in the app at any time.

Texts from your lead line. People who submit your lead form and tick the text box get one reply in your name, from the line registered to you. We process their details for you as your service provider, on your instructions. They can reply STOP to opt out.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

We do not share, sell or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Who we share it with

We do not sell your personal information. We share only what is needed to run the service with the providers that do it for us: our messaging and voice provider (Twilio) and the mobile carriers, which deliver texts and calls; Stripe (payments); Amazon Web Services (hosting); our email provider (notices); and Google (if you sign in with Google). AI model providers receive the text the assistant is working on, as described above; they do not receive messaging opt-in data or consent records.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

We may also disclose information when the law requires it.

Retention and security

Lead-form information, consent records, your mobile number and service credentials are encrypted at rest on our servers. We keep information for as long as needed to provide the service and to meet legal obligations, such as records showing consent. All connections are encrypted in transit.

Your choices

You can turn off texts from Miko in your settings or reply STOP at any time. To see, correct or delete your information, or to delete your account, email contact@withmiko.com.

Do Not Track

We do not track you across other websites and we use no advertising trackers, so the site behaves the same whether or not your browser sends a Do Not Track signal.

Children

Miko is a service for businesses. It is not directed to anyone under 18, and we do not knowingly collect their information.

Contact

LightSeed Tech LLC · contact@withmiko.com. If this policy changes, we will update this page and the effective date at the top.